Kudos for good service

Talk about musical instrument construction, setup and repair.

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Chopper
Beefwood
Posts: 28
Joined: Mon May 05, 2008 9:09 am

Kudos for good service

Post by Chopper » Fri Aug 08, 2008 8:13 am

Last year I purchased an air scrubber from Hare and Forbes in Sydney along with a whole lot of other goodies. Installed it, switched it on, nothing,blown fuse.New fuse got it going but every now and then it would blow the fuse on startup until finally it went Phfftt! Yesterday I drove up to H&F, arrived unannounced,was guided to the workshop where they dropped what they were doing and got stuck into my scrubber. I was back on the road by 12 oclock. Not only that but they had in stock a new circuit board, control module and motor. No charge, I was impressed! I have always found Hare and Forbes well worth the trip to Sydney to buy equipment but to know they can back that up with such service deserves recognition. Service like that should count for something in this day and age.
Cheers everyone
John

gratay
Blackwood
Posts: 186
Joined: Sat Oct 27, 2007 8:33 pm

Post by gratay » Fri Aug 08, 2008 2:46 pm

I've had a good experience with them also...
I had a minor issue with my drill press ..called them up ...they said they'd have their technician call me back.. 15 minutes later he called and was able to guide me through resolving the problem over the phone...
I was pretty happy that I didn't have to lug it in for them to look at..

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